Shipping policy

Last updated: October 10, 2026

Delivery area and cost

We ship to the United States. Standard shipping is free, with no minimum order value. This offer applies to all US states, including Alaska and Hawaii. We do not offer international shipping.

Handling and transit

Handling: 1–2 business days after your order is placed and payment is confirmed. Transit: an estimated 3–5 business days after dispatch. The combined estimated delivery time is 4–7 business days. Business days are Monday through Friday, excluding US federal holidays. Weekend and holiday orders begin processing on the next business day.

Tracking and large items

We send tracking information after dispatch when available. Large grills may be delivered by freight with a carrier appointment. Standard shipping does not include installation, assembly, or placement inside your home. Contact support for questions about your delivery access.

Delays and availability

We will contact you if we cannot dispatch within the stated handling period and offer a revised dispatch date, the choice to agree to the delay, or cancellation with a full refund for the unshipped order. Transit estimates may be affected by carrier disruptions. We do not substitute a product without your agreement.

Delivery problems

If an order appears lost, arrives damaged, or is marked delivered but cannot be located, contact support. We will investigate with the carrier and provide an appropriate resolution. Photos of damage or packaging can help; failure to photograph or refuse a shipment does not automatically remove your rights.